Once your order has been dispatched from one of our stores, you'll receive an email from NZ Post with your tracking information. In some cases, due to the size or weight of your parcel, you may receive tracking details from a different courier service. Most updates, including any delays, will be available through your tracking on the NZ Post website.

Please note that we are not responsible for any delays that occur after your parcel is handed over to the courier, as these can depend on the delivery location and the volume of parcels NZ Post is handling at the time.

We partner with NZ Post for most of our deliveries. If you have any questions or concerns about your delivery after it’s been dispatched, NZ Post is the best point of contact. You’ll just need your tracking number to get started. Contact NZ Post here.

If you’re having trouble finding the right details for the form, feel free to reach out to us, and we’ll assist you with the information you need.

If you have entered the wrong address on your order, please tell us as soon as possible. In order to get this changed, we will need to know before your order has been processed. Missed the deadline? Contact NZ Post here, and they will assist you with a redirect.

We always try to dispatch your order as quickly as possible, Sometimes there are issues that can cause delays which may include:

• Although it is our goal to always have products in stock we sometimes need to re-order a product from our suppliers or transfer it from another Gordon Harris store.  
• Your order has had to be split and sent from more than one Gordon Harris location. 
• Incorrect address has been entered against the order.
• If there are any issues with payment, you will be contacted with alternative payment options. Your order will be popped aside until payment is confirmed.
• Public holidays/courier holidays.
• Lockdowns and other events beyond our control.

If your order incurs delays beyond our advertised delivery timeframe we will get in contact with you to ensure you have options regarding the delivery of your products. For example, this may include recommending a substitute product if the one you have ordered cannot be sourced within our delivery timeframe.

If you are concerned about a delay in the delivery of your order, please let us know and we will assist you with as much information as we can.

The tracking number is sent in an automatic email from NZ Post using the email address provided on your order. You will receive this email once the courier has scanned your parcel into their system upon collection from our store.

There will be a gap in time between when you receive an email from us informing you “Your Order has been processed” (this means your order has been picked and invoiced but not yet packed) and an email from NZ Post with your tracking number. 

Packing orders into parcels can take some time, especially during our busier periods and if the products require extensive packaging.Please allow at least one business day from when you received the “order processed” - notification email before contacting us if you haven’t received the tracking number email for your order. Have you checked your Junk or Other email folders? Sometimes the email may be there.

Please note: Some parts of your order may need to be sent seperately with another courier and will not be linked to your original tracking number.

We are happy to apply your note or special instructions as best we can. Please use the "Order Notes" drop down box on the checkout page. You can also reach out to us at weborders@gordonharris.co.nz with your order number and we can apply to your order.

If your request cannot be carried out, we will reach out and let you know. 

At this stage we are only set up to ship within in New Zealand.

If you have selected to collect your order form a store, please allow us time to pick and process your order. In some cases, we will need to order in stock from either our stores or our suppliers to complete your order. We aim to have click and collect orders ready within 1-3 business days. If there is a significant delay, we will be in touch to let you know.

Please also feel free to get in touch or visit us instore to check the availability of your desired products if you are needing them urgently.

Some items we sell are labelled “Dangerous Goods” (or “DG”) as they contain chemicals that need extra labelling and safe packaging and handling for transportation in NZ. This commonly includes spray paint, varnishes, turpentine, methylated spirits and resins. Couriers charge an additional fee for handling Dangerous Goods which we need to pass on. This is currently an additional charge of $10.00 per parcel/courier ticket for a standard delivery (this charge may be subject to change.) Bulk quantities of Dangerous Goods will be subject to a quotation. Dangerous Goods can also take a day or two longer for the couriers to deliver.

Sometimes the size, shape or weight of our products mean that we need to pack them separately to keep the products safe in transit. Common products we send separately include Dangerous Goods, bulky goods, quantities of liquids, and heavy items. We always send our large paper products separately from other items to ensure the paper is kept flat and in the best condition possible. As these packages will be on separate courier tickets they sometimes may become separated within the courier system and delivered at separate times. Also, occasionally, it is more efficient to split your order and send it from two different Gordon Harris locations.

If your order contains both standard delivery items and a bulky or dangerous item, this may be split and sent by seperate couriers. Please allow an additional 1-2 days for delivery of these parcels as they are handled different in courier sorting warehouses.

Only one discount can be used at a time. We always apply the larger discount so you save more! 

Credit card: We accept Visa and Mastercard.

Bank Deposit: You can pay direct to our bank account. Details are on the checkout page and on your order.

Giftcard: Choose Giftcard on the checkout page and enter your Gordon Harris Giftcard number from the back of the card.

Afterpay: Choose Afterpay on checkout. (Note $2000.00 limit)

Charge to Account. Only for customers who have an authorised charge account with Gordon Harris Ltd.

Your credit card will be charged at time of purchase. If there are any extra charges (freight etc) or refunds to be made we will be in contact with you.

Yes you can! Please select "Gift Card" as your payment method at checkout and enter the gift card number(s) into the box provided. The gift card number can be found by the barcode on the back of your physical gift card or will be the number provided to you in your emailed gift card.

For security purposes, we will reach out for a photo of your gift card so please hold onto this until we have received this photo!

We will only charge the gift card at the processing stage and are happy to take additional payment if your gift card does not cover the total amount for your order. We will reach out and let you know how to top up the payment if required. 

Afterpay has a $2,000 purchase limit, and their full terms and conditions can be found on their website afterpay.co.nz

Late fees, eligibility criteria and T&Cs apply. Afterpay Australia Pty Ltd Australian Credit Licence 527911.

No, Afterpay is not available in-store, we currently only offer Afterpay online. 

Order history from our previous website (prior to 11 November 2025) is not available online. Please email weborders@gordonharris.co.nz if you wish to receive a record of your transactions prior to this.

Order history in our new (Shopify) website is in your customer account.